Your account: contact info, emails and deleting your account

This article helps you update your family's details and login, choose which emails you get, and download or delete your data.

Before you start

• Go to Settings (pinned to the bottom of the menu, or under More on a phone).

Update your details

1. Click Profile & address under My family.
2. Edit Family name and Phone, then click Save changes.
3. In the next card, add your Street address, City, State, Zip and an optional Second phone, then save. Only you and your director see your address.
4. To change your login email, click Change email, enter the New email and your Current password, then click Send confirmation. Your email changes after you click the link we send.
5. To change your password, use the Password card, or click Email me a reset link.

Choose which emails you get

Click Email notifications (under Privacy & account). Turn each switch on or off: Announcements, Messages, Reminders (registration and volunteer shifts) and Class updates (grades and report cards, new class materials and absences). Each switch saves right away, and each parent chooses for their own inbox. Sign-in and account emails, invites, invoices, receipts, failed payments and anything legal are always sent. You can also mute a conversation in Messages, and optional emails have an unsubscribe link.

Download or delete your data

1. Click Agreements, your data & deleting your account.
2. To get a copy, click Download My Data, then Request Export. We email a download link within 24 hours.
3. To delete, click Delete Account, read what happens, click Continue, type DELETE and click Delete My Account.

What happens next

Deletion is scheduled, not instant. Your children are taken out of their classes, your director is told, and your data can still be exported for 30 days before it is permanently deleted. To change your mind, click Cancel deletion request on the same page.

Common problems

• Leaving the co-op but keeping your login? Use Leave this program instead. It sends your director a message and removes nothing by itself.
• Signed in with Google? You see Set a password instead of a password form.
• Can't edit the family name? A second parent can only change their own name.
• Have a second parent? If your co-op uses it, Second parent under My family lets you invite one adult who can view your family's account.

Related articles

• How your family's and children's data is protected
• The family directory: who sees you, and hiding your family
• Messages and announcements