Refunds: how to ask and how long they take

This article helps you ask your co-op for a refund and know when the money comes back.

Before you start

• Your director decides on refunds and issues them. Their refund policy is theirs, not LearningSense's.
• There is no refund button for families. You ask your director.

Steps

1. Go to Messages and click New message.
2. Pick your director.
3. Say which invoice or class the refund is for, and why. For example: "Emily dropped Art on September 12; could we get a refund for October?"
4. Wait for your director to reply and issue the refund.

What happens next

• When your director refunds you, we email you to say a refund is on its way and how much. It can be the full amount or part of it.
• The money goes back to the card or bank account you paid with.
• It can take 5 to 10 business days to show up on your account, depending on your bank.
• A full refund shows Refunded on the invoice in Payments.

Common problems

• You removed a class you already paid for, and no money came back? Removing a class doesn't refund automatically. Message your director.
• Your bank payment is still clearing? Ask about a refund once it clears. Bank payments take 3 to 5 business days to clear.
• You paid by cash or check? Your director refunds you outside the app.
• It has been more than 10 business days? Check with your bank first, then reply to the refund email or message your director.

Related articles

• Messages and announcements
• Read your invoice: monthly tuition, discounts and credits
• Register your child for classes