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For Families

Read your invoice: monthly tuition, discounts and credits

Written By Joshua Barnett

Last updated 8 days ago

This article helps you understand what each line and status on your invoice means.

Before you start

  • Open Payments in the menu. Each invoice under Open invoices shows its lines, a Subtotal and the amount left to pay. Pay now opens the invoice's full page, where you can Download PDF.

The lines

  • Lines are grouped by child. Lines for the whole family, like a credit, sit under General.
  • A monthly tuition line names the child, the class and the month, such as October tuition. A line marked (prorated) covers part of a month, for example when your child started mid-month.
  • Class fees, supply fees and the semester (or session) fee have their own lines.
  • Sibling discount: if your co-op gives a discount for families with more than one child, the lower price is already in the line amount for each child it applies to.
  • Standing credit: if your director set a credit for your family (like a volunteer credit or scholarship), it appears as its own line under General, with the name your director gave it and a minus amount. It applies to monthly tuition invoices.

Status words

  • Waiting for review: your director is checking it. The total can still change.
  • Due: ready to pay. Click Pay now. If the due date passes, Today marks it Past due.
  • Scheduled: autopay will charge it on the date shown.
  • Clearing: a bank payment is on its way. Bank payments take 3 to 5 business days to clear.
  • Paid, Refunded and Void mean what they say.
  • Charge failed or Payment returned: the payment didn't go through. Pay again.

What happens next

A credit never takes an invoice below zero. If your credit covers everything, the invoice comes to $0.00 and there is nothing to pay; it still lists the charges and the credit so you can see what happened. You always pay exactly the invoice total, with no added fees.

Common problems

  • Don't see your discount? Compare the line with the class price. If it still looks wrong, use the contact line on the invoice to ask your director.
  • Your credit isn't on a registration bill? Standing credits only apply to monthly tuition invoices.
  • No invoice yet? It appears on Payments before your billing date.
  • Pay an invoice by bank or card
  • Turn on autopay
  • Fix a failed or declined payment

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